Microsoft Inspire 2023: AI integration with Dynamics 365 & Power Platform

Copilot for Dynamics 365 Customer Insights is now capable of assisting users in analyzing data quality, predicting contact preferences, and building marketing segments, and it can generate email content and branding suggestions.

Dynamics 365 Sales will be enriched with enhanced lead summaries, with Microsoft Sales Copilot (formerly Viva Sales) assisting in creating sales meeting notes, follow-up communications, in-call guidance, and customer inquiry actions.

Dynamics 365 Commerce is getting an improved signup process with a self-service B2B portal for distributor onboarding, real-time inventory views, pricing, and promotions. It will also auto-generate SEO details for product pages and streamline media management across commerce experiences.

Project Operations is adding a “billed sales” function, cost-plus pricing, progress-based billing, and AI-driven resource recommendations.

Dynamics 365 Finance will see a range of updates including new globalization enhancements. Added localization in six additional Latin American countries, digital tax audit capabilities, and invoice automation.

Power Automate process mining feature can now analyze processes, identify root issues, set business rules, and suggest a starting point for automation flows.

A new validation station in AI Builder will allow users to review and correct data, enhancing the model’s performance.

Power Virtual Agents offer an option to integrate with your Bot Framework bot.

Canvas Studio is previewing a co-authoring feature.

Power Platform administrators can use new governance tools to manage environment groups.

Power Pages will now have Copilot capabilities to generate layouts and multi-step forms based on user descriptions.