Dynamics 365 Contact Center

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.

New Customer Insights

Enhance customer interaction with AI-powered solutions

Connect with your customers through voice, SMS, web, mobile, email, and social media channels. Personalize every interaction using CRM data. Use advanced chatbots and virtual assistants, powered by generative AI, to improve customer engagement and reduce call volume. Implement a modern conversational IVR system that understands caller intent and complex instructions, powered by Nuance.

Enhance customer interaction with AI-powered solutions in Dynamics 365 Contact Center

Optimize customer support with smart routing and agent tools

Improve your customer service with smart, unified routing that directs requests from any channel to the best agent. Increase agent productivity with suggested responses, conversation summaries, and a universal knowledge chat interface. Provide agents with a complete view of each customer, including sentiment analysis, interaction history, topics, and CRM case data. Equip supervisors with tools to monitor sessions, view performance metrics, and offer support as needed.

Implemented in your industry

Dynamics 365 implementation for manufacturing industry
Dynamics 365 implementation for manufacturing industry

Use real-time dashboards and analytics

Visualize key support metrics and spot emerging trends using real-time dashboards, historical reports, and Copilot analytics. Monitor agent skills, capacity, and allocation almost instantly. Integrate seamlessly with existing workforce management (WFM) solutions. Eliminate data silos and work from a unified source of truth for all contact center interactions using Microsoft Dataverse. Connect Copilot to your existing data and business applications to achieve new levels of automation and intelligence.

Dynamics 365 Contact Center pricing

Dynamics 365 Contact Center

Transform customer engagement across digital and voice channels

110$

user/month

Best value deal

Dynamics 365 Customer Service Premium

Integrated contact center and CRM service solution powered by AI

195$

user/month

Dynamics 365 Contact Center individual

Fits if you have specific needs, requirements, or a particular set of personnel.

Variable

Customer stories

Speed and efficiency in action: discover our projects

“Today, all our accounting is done in corporate system. It fully complies with the requirements of accounting and tax legislation and covers all business processes of the company.”

Olena Klimenko, Director of Azelis

Product
“Today, all our accounting is done in corporate system. It fully complies with the requirements of accounting and tax legislation and covers all business processes of the company.”

Olena Klimenko, Director of Azelis

Product

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Ready to upgrade your business?

We have experience in working with different systems to implement solutions that are compatible and accessible. To gain more information or schedule an online demo, please contact with us today.