What is Power Virtual Agents?
It’s adaptable Artificial Intelligence (AI) chatbots, which empower teams to easily create powerful chatbots using a guided, no-code graphical interface without the need for data scientists or developers. They can solve common customer and internal-facing issues automatically, freeing up staff to focus on complex requests and high-value interactions. Integrate the chat-bots with the products and services you use every day using hundreds of prebuilt connectors, by building custom workflows using Power Automate, or creating complex scenarios with Microsoft Bot Framework.
Power Virtual Agents advantages
Empower your teams
Allow your team to easily build chatbots themselves without needing intermediaries, coding, or AI expertise.
Reduce costs
Easily automate common inquiries and free human agent time to deal with more complex issues.
Improve customer satisfaction
Allow customers to self-help and resolve issues quickly, 24/7 using rich personalized bot conversations.
Experience modern bot-design
Use the easy-to-use design tool to create complicated chats with questions, answers, and logic. Take the information collected by the bot and use it again in other places. With the simple Microsoft Power Fx language, bots can handle tough logic for smart chats. Make chats more engaging with pictures, videos, and quick replies. Make each user’s experience unique and engaging.
Effortlessly switch into code
One of the key features of Power Virtual Agents is the ability to switch between the visual editor and code with just one click. This feature enables bot creators to delve into the underlying logic of their chatbots, making it easy to manage the behavior and responses of the bots as needed. By seamlessly transitioning between these two modes, users can gain greater control over their chatbot’s functionality and customize it to meet specific requirements.
Enable AI conversations
Develop compelling bots with Copilot in Power Virtual Agents. This technology lets you use slot/entity filling, which helps your bot pick up and understand important details from what users say.
Plus, Copilot in Power Virtual Agents can learn on its own. It gets better with time by learning from past interactions and changing its responses to be more helpful and natural for users.
Boost bot’s visibility
Distribute your content on platforms like Microsoft Teams, Facebook, and a variety of websites. With support for 23 languages, you can converse with international customers and colleagues, providing them with a comfortable and personalized chat experience in their native language.
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Power Virtual Agents and Copilot
Discover the power of integration with Microsoft Power Virtual Agents and Copilot! Together, these tools take efficiency to the next level. Now you can enjoy smooth and seamless automation, advanced AI assistance, and actionable insights, all in one place. This seamless integration helps to enhance productivity, decision-making and minimize manual tasks. Start exploring a smarter way of working!
