Power Virtual Agents are adaptable Artificial Intelligence (AI) chatbots. Power Virtual Agents empowers teams to easily create powerful chatbots using a guided, no-code graphical interface without the need for data scientists or developers. They can solve common customer and internal-facing issues automatically, freeing up staff to focus on complex requests and high-value interactions. Integrate Power Virtual Agents with the products and services you use every day using hundreds of prebuilt connectors, by building custom workflows using Power Automate, or creating complex scenarios with Microsoft Bot Framework.

Power Virtual Agents is a software-as-a-service (SaaS) offering. It allows you to easily sign up, create your chatbot, and embed it into your website with just a few clicks. There is no infrastructure to maintain or complex systems to deploy.

Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate or create complex scenarios with Microsoft Bot Framework.

Get suggestions on which topics to build, create rich personalized conversations using natural language understanding and entity extraction, monitor and improve your chatbot’s performance using AI and data-driven insights.

Power Virtual Agents lets you keep an eye on how your chatbots are performing using powerful metrics and AI-driven dashboards. Easily see which topics are doing well and where the chatbot can improve, and quickly make adjustments to improve performance.