Copilot for
Dynamics 365

Experience the next generation of business intelligence with AI-driven insights and automation

New Customer Insights

Powerful business intelligence solution

Copilot in Dynamics 365 Finance, Dynamics 365 Project Operations

Boost efficiency with AI-powered content and smart automation. Minimize data collection and letter sending tasks. Automate regular processes and adjust workflows according to evolving business demands.

  • Assess conversations swiftly with AI-summaries.

  • Prioritize personalized customer interaction

  • Instantly draft project reports, plans, and assessments

Copilot in Dynamics 365 Finance, Dynamics 365 Project Operations

Copilot in Dynamics 365 Supply Chain Management

Manage disruptions instantly. Overcome supply chain interruptions with forward-looking insights. Boost your team’s efficiency, reduce risk, and streamline processes to match demand in real time.

  • Uncover insights, predict supplier impact

  • Send AI-contextual emails to suppliers

  • Manage order changes, optimize sourcing

Copilot in Dynamics 365 Supply Chain Management

Implemented in your industry

Dynamics 365 implementation for manufacturing industry
Dynamics 365 implementation for manufacturing industry

Microsoft Sales Copilot

Boost your customer interactions and simplify routine tasks. With AI-powered meeting summaries and auto-responses in Viva Sales – part of Dynamics 365 Sales – you can fast-track deal closures.

  • Share actionable steps after sales calls

  • Generate detailed sales meeting summaries

  • Auto-generate engaging customer emails and responses

Copilot in Viva Sales

Copilot in Dynamics 365 Business Central

Create compelling, unique product descriptions. Boost sales and save time with AI-recommended product summaries.

  • Create compelling brand-specific text

  • Distinguish products with Copilot

  • Easily publish to ecommerce platforms

Copilot in Dynamics 365 Business Central

How AI works

Machine learning

The AI in Microsoft Dynamics 365 utilizes machine learning algorithms that learn from past data and adjust their processes based on what they learn. This self-improving system means that the more data the system processes, the more accurate and effective it becomes.

Natural language processing

AI incorporates natural language processing (NLP) to understand, interpret, and generate human language. This allows for more effective communication and interaction with your team and customers.

Predictive analytics

The AI uses predictive analytics to forecast future outcomes based on historical data. By using these forecasts, your business can proactively make decisions and plan for future scenarios.

Deep learning

Microsoft Dynamics 365 AI incorporates deep learning to process large amounts of data and unveil complex patterns. Deep learning allows the AI to provide more accurate predictions and insights, even in cases with vast datasets or highly complex problems.

Robotic process automation

AI technology includes Robotic Process Automation (RPA), a technology that automates repetitive, rule-based tasks. RPA enhances efficiency, reduces errors, and frees your team to focus on more strategic tasks.

Copilot in Dynamics 365 Customer Insights

Unlock valuable insights effortlessly with natural language processing (NLP). Say goodbye to time-consuming and technical data analysis. With AI-powered NLP, anyone can uncover customer data insights without the need for specialized knowledge or data analysts. Supercharge your decision-making with ease.

  • Direct customer engagement

  • Analyze customer segments in real-time

  • Natural language querying for insights

Copilot in Dynamics 365 Customer Insights

Copilot in Dynamics 365 Marketing

Effortlessly generate specific customer groups and captivating content. Save time, enhance productivity, and produce superior content by leveraging AI to streamline marketing activities.

  • Enhance customer segments with natural language

  • Inspire and personalize email content

  • Save time for creative tasks

Copilot in Dynamics 365 Marketing

Copilot in Dynamics 365 Customer Service

Create engaging content during conversations, automate customer replies, and streamline your support process with AI. Resolve issues swiftly, boost efficiency, and save time by automating repetitive tasks.

  • AI-powered Copilot resolves issues, asks questions, finds solutions

  • Craft personalized customer responses

  • Generate context-based content with live support

Copilot in Dynamics 365 Customer Service

Explore Copilot on YouTube

Discover the latest features and opportunities of Copilot, including an overview of Copilot for Customer Insights, available app, Copilot Pro features, and more. Visit our YouTube channel for in-depth insights.


What’s new

Ready to upgrade your business?

Explore the key features that make Microsoft Dynamics 365 AI a game-changer for businesses. With customizable AI solutions and a strong focus on security and compliance, Microsoft Dynamics 365 AI empowers you to harness the full potential of artificial intelligence to drive growth and success.