During the Microsoft Business Applications Launch Event, Microsoft announced the release of the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform. This rollout will span over six months, bringing in new and improved features, and is expected to be available from October 2023 to March 2024.
This release wave introduces hundreds of new features across Microsoft Power Platform applications, enhancing capabilities for governance, administration, and professional development.
Microsoft Updates for Dynamics 365
Updates for Dynamics 365 aim to boost employees’ productivity and growth while enhancing customer relationships.
This release introduces new AI capabilities in Copilot. These capabilities help enhance creativity and save time while improving insights, across Dynamics 365 and Microsoft Power Platform.
Customer loyalty is vital, and the service agents and field teams who work on the frontlines need to have access to relevant information and insights to understand their customers’ needs and respond accordingly. Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service now offer new Copilot capabilities to reduce the time spent on common tasks, as well as introduce improvements to the Customer Service workspace.
Improved inbox functionality, redesigned voice experience, enhanced collaboration through Microsoft Teams, and integrated diagnostics for administrators aim to boost agent productivity and operational efficiency.
Microsoft Dynamics 365 Finance has received updates that bring extended planning and analysis to the forefront. This new feature combines operational and financial planning to enable continuous planning, action, and analysis. Additionally, business performance analytics have been made generally available, simplifying financial reporting by centralizing data from various business processes into a user-friendly interface.
Microsoft Dynamics 365 Supply Chain Management got improvements in demand planning and procure-to-pay processes. With the help of Copilot, purchasing agents can now receive actionable suggestions to make better decisions in response to new or updated information that could impact open purchase orders.
Empower yourself and your team with the powerful tools of Microsoft Dynamics 365 Sales, Customer Insights, and Copilot. Now gain access to valuable data and insights that were previously hidden, and achieve new levels of productivity and collaboration.
The new release wave introduces a variety of solutions to help marketers and sales professionals use Copilot to deepen their understanding of their target customer base, empowering them to elevate customer engagement and provide exceptional customer experiences.
Copilot in Power Platform introduces AI-assisted low-code development. Copilot’s release wave 2 features make solution creation even easier.
Stay informed about Dynamics 365 and Microsoft Power Platform releases with detailed plans.