Turn service calls into a strategic advantage with Dynamics 365 for Field Service
Start with smarter field service capabilities
Dynamics 365 Expert
Build a resilient business with OntargIT and Dynamics 365
Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers — plus an automated tool that schedules appointments for them — so it’s easy to fit more appointments into the day.
Make it easy to manage all service agreements, including recurring service calls and contracts, installed products, and warranties — across customers and locations. Field service management tools help you improve service delivery and see ways to increase revenue.
Give your team everything it needs to manage your inventory across locations, including warehouses, depots and trucks. Real-time updates for your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
Improve your technician’s productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.
Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.