Microsoft has announced new integration features for Dynamics 365 and Microsoft Teams to enhance collaboration, streamline communication, and improve data sharing.
Business Central Data Access in Teams
After the update, Teams users will soon have access to Business Central data even if they don’t have a Dynamics 365 license.
Data access will be managed through administrative tools and permissions.
The integration is possible with Microsoft’s Context IQ, which improves collaboration and data sharing between Dynamics 365 and Microsoft 365.
Auto-Summarize Conversations in Teams-Based Collaboration
From now on, Dynamics 365 Customer Service agents can auto-summarize conversations with the customer and share lead history with colleagues more efficiently.
Embedded Microsoft Teams Chat
With embedded Teams chat, Customer Service users can link chats to their records, including sales opportunities and service cases.
Continued integration between Teams and Dynamics 365 will bring increased productivity, streamlined communication, and enhance customer experience.
This integration will make the decision-making process more informed with easy data access and sharing.
Microsoft tools for business improve your company’s productivity and streamline business processes.
As a Gold Microsoft partner, OntargIT can help your company to disclose business growth and achieve your business goals with the right tools. So book a free consultation with us now.
