You don’t need yellow sticky notes anymore. CRM system allows you to quickly evaluate and deliver leads, track opportunities and activities, and understand the transaction phase and business context for prospects and customers. And, essentially, CRM is the record of your company’s lasting relationship with these contacts, whether they’re existing customers or those you’re trying to convert into customers.
Find more leads
A complete CRM solution helps companies run and track marketing campaigns, including automating the creation and delivery of marketing communications. It is also useful for filling out forms for lead gathering and performance tracking. Dynamics 365 CRM easily integrates with Dynamics 365 Marketing, which makes this process even easier.
Increase customer satisfaction
Because the entire system is connected, accounts and all other relevant departments have full visibility into customer issues, allowing any employee to act as a service agent when service calls rise. This kind of connected service not only shortens case resolution times, but also increases agent satisfaction (because tools are available to help customers more effectively), increases customer loyalty and referrals, and increases customer satisfaction overall.