Toyota Ukraine is the official distributor of Toyota and Lexus vehicles and spare parts across the country, selling its products to customers through more than 35 dealerships. “To answer customers’ questions, dealership employees need to have the right information about the cars and spare parts at hand. “That’s where our head office comes in,” explains Olena Gontar, IT Manager at Toyota Ukraine. “But we were sharing information from manual reports via email, meaning that data could get lost or be incorrect by the time it reached them. We needed a single space where the data could be updated by both the back office and dealership employees.”
To improve efficiency, Toyota Ukraine decided to migrate its supply chain management to the cloud. With OntargIT’s support, it implemented Dynamics 365 Finance and Operations, Dynamics 365 Sales, and Dynamics 365 Marketing. “Instead of sharing info via email, we introduced a SharePoint Online portal, where all info is stored and is accessible by all dealers,” explains Georgiy Asadchy, Chief General Manager of Finance and Administration at Toyota Ukraine. “The power of the cloud allows us to have a smooth and seamless supply chain process of our goods, helping dealers improve customer service and satisfaction.” To facilitate collaboration between its head office and dealerships, Toyota Ukraine also implemented Microsoft Teams for all direct communications between the different entities.
“The connected experience speeds up collaboration and data-driven actions. For example, we have a connected service that collects data if there’s damage to the vehicle. Before, we had to collect paper documents and enter them into the system. Now, data is directly input online by the team who noticed the damage. It saves time, eliminates manual data entry errors, and allows our dealerships to make repairs and serve customers faster,” observes Asadchy.