Dynamics 365 Customer Service

Empower agents to resolve issues quickly using generative AI and automation

Dynamics 365 Finance
Power Platform
Dynamics 365 Customer Service
New Customer Insights
Microsoft Copilot
Dynamics 365

Transform customer service

Consistent, omnichannel engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.

Consistent, omnichannel engagement in Microsoft Dynamics 365 Customer Service

Customer self-service and peer-to-peer service

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.

Customer self-service and peer-to-peer service in Microsoft Dynamics 365 Customer Service

Industries that we work with

Single user interface

Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information — from scripting or entitlements to recommendations — so agents can provide personalized service fast.

Single user interface in Microsoft Dynamics 365 Customer Service

Built-in digital intelligence

Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.

Built-in digital intelligence in Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service pricing

Dynamics 365 Customer Service Professional

Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.

50$

user/month

Best value deal

Dynamics 365 Customer Service Enterprise

Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.

95$

user/month

Dynamics 365 Customer Service individual

Fits if you have specific needs, requirements, or a particular set of personnel.

Variable

Customer stories

Speed and efficiency in action: discover our projects

“The connected experience speeds up collaboration and data-driven actions. It saves time, eliminates manual data entry errors, and allows our dealerships to make repairs and serve customers faster.”

Georgiy Asadchy, Chief General Manager of Finance and Administration at Toyota

Products
“The connected experience speeds up collaboration and data-driven actions. It saves time, eliminates manual data entry errors, and allows our dealerships to make repairs and serve customers faster..”

Georgiy Asadchy, Chief General Manager of Finance and Administration at Toyota

Products

Resources

What’s new

Ready to upgrade your business?

We have experience in working with different systems to implement solutions that are compatible and accessible. To gain more information or schedule an online demo, please contact with us today.