Modernizing Free Order Management in the UK and Ireland

L’Oréal is the world’s leading beauty company and a pioneer in Beauty Tech. Driven by its singular corporate purpose—to create the beauty that moves the world—the company manages a diverse, international portfolio of over 35 global brands spanning four business divisions: Luxury, Consumer Products, Professional Products, and Dermatological Beauty. With a physical presence in over 150 countries, L’Oréal leverages its deep-rooted heritage in research, development, and green chemistry to deliver safe, high-performance, and sustainable beauty solutions tailored to the unique cultural needs of billions of consumers worldwide.

Solution

Microsoft Power Platform

Challenge

The legacy IT solution approval system for “No Charge Orders” (NCO) could no longer support the volume or audit requirements for zero-priced transactions in the UK & Ireland (UKI) region.

Solution

 

OntargIT delivered the “Free Order Management” Power Platform application, establishing a modern, secure, and automated zero-priced ordering system with an independent administrative database.

Key Capabilities:

  • SAP Master Data Integration: Automated retrieval of dictionary data and product details from SAP.

  • Localized Ordering: Fast order creation mapped to designated regional Sales Areas.

  • Dynamic Approvals: Custom approval and rejection workflows tailored to order value and region.

  • ERP Sync & Alerts: Outbound order integration with SAP and milestone-based email notifications.

Business Value & Impact

Delivered in 13 months, the system processes dozens of transactions daily, providing local administrators with the autonomy to manage data tables and alter approval rules independently. Expansion plans are targeted across Europe.

Upgrade your business strength with Dynamics 365

OntargIT is an official Microsoft partner for the implementation of Dynamics 365 technologies. With our experience in various industries, we will provide an individualized approach and effective solutions that will perfectly meet the needs of your company. Leave a request now, and our team of experts will help you take advantage of all the benefits of Dynamics 365.

Upgrade your business strength with Dynamics 365

OntargIT is an official Microsoft partner for the implementation of Dynamics 365 technologies. With our experience in various industries, we will provide an individualized approach and effective solutions that will perfectly meet the needs of your company. Leave a request now, and our team of experts will help you take advantage of all the benefits of Dynamics 365.