Ukraine has a developed market of dealerships for the sale of cars of international brands, offering a full range of customer service with IDMS CRM solution
Challenges
The importer needs a single information space not only to store and update data for each customer, but also to generate analytical reports. The lack of a common system between the importer and dealers slows down the main business process – bringing the customer to buy a car and maintaining brand loyalty.
Solution
One system for personalized use:
Limitless Cloud
Store, add, use all data in one Cloud solution
Reporting at a new level
Create and use analytics using the innovative capabilities of the Power Platform
Clear sales process
Structuring the sales process, measuring the effectiveness of its stages
Results
Built on Microsoft Dynamics 365 for Sales, our IDMS CRM solution offers a comprehensive system for automotive industry, the functionality of which can be flexibly complemented by convenient and innovative Microsoft applications.