In an era of rapid AI evolution, Microsoft has officially unveiled the 2025 Release Wave 1 for Dynamics 365 and Power Platform. This extensive rollout, spanning April to September 2025, introduces powerful new features centered around Microsoft Copilot and intelligent agents. These advancements are set to transform businesses into truly AI-driven organizations. 

At the center of this release is Microsoft Copilot Studio, which now acts as a key platform for building custom AI agents capable of reshaping operations across sales, customer service, finance, and supply chain management. Organizations can adapt preconfigured agents for Dynamics 365 to meet their unique needs, accelerating deployment and boosting solution value. 

“Microsoft Copilot and agents are the heart of this wave, promising to redefine the way we work and helping organizations become AI-first,” said Microsoft during the Business Applications Launch Event. 

Dynamics 365 Sales is receiving substantial improvements through AI that helps sales teams exceed targets and boost performance. Highlights include: 

Dynamics 365 Customer Service and Contact Center introduce groundbreaking features that pave the way for self-operating, intelligent support environments: 

Wave 1 of the 2025 release brings AI-powered automation to Microsoft’s ERP solutions, creating a highly collaborative environment between people and digital assistants: 

Dynamics 365 Finance 

• AI agent for account reconciliation and financial matching 

• A new workspace for structured period-end activities 

• Copilot-driven features for tax and compliance oversight 

Dynamics 365 Project Operations 

• Simplified workflows for time tracking, expenses, and approvals 

• What-if scenario planning tools 

• Improved scheduling through flexible task configuration 

Dynamics 365 Human Resources 

• AI-based candidate evaluation to accelerate hiring 

• Personalized onboarding support within Microsoft Teams 

Dynamics 365 Commerce and Supply Chain Management 

• Unified pricing tools to support omnichannel strategies 

• AI assistant for vendor communication to reduce manual tasks 

• Embedded analytics to boost operational effectiveness 

• More accurate demand forecasting powered by machine learning 

Power Platform continues evolving into a low-code/no-code ecosystem empowered by AI, making complex solution development accessible to all users: 

Power Apps 

• Visual planner that turns business problems into solution frameworks 

• Auto-generation of requirements, databases, and system structure 

Microsoft Copilot Studio 

• New agent flow capabilities and enhanced reasoning logic 

• Expanded generative AI tools for advanced agent behavior 

• Broad availability of orchestration triggers 

• Improved diagnostics and performance analytics 

These updates empower business professionals to build high-impact AI tools without coding skills, dramatically shifting the digital transformation landscape. 

Microsoft’s 2025 Release Wave 1 marks a significant move toward intelligent, AI-enhanced operations. With Microsoft Copilot and adaptable agents integrated into Dynamics 365 and Power Platform, businesses can streamline processes, improve customer engagement, and refocus teams on strategic initiatives. 

As these features roll out from April to September 2025, forward-looking companies will be uniquely positioned to leverage AI for competitive differentiation, operational improvement, and superior service delivery. 

This release wave shapes the future of work by enabling smooth collaboration between humans and intelligent systems across sales, service, and ERP functions.