Transforming manufacturing with IoT in Microsoft Dynamics 365 Field Service

First-time fix rate: Dynamics 365 Field Service offers real-time data, ensuring technicians are always well-prepared. Such preparedness ensures high first-time fix rates, translating to satisfied clients and minimal operational disruptions.

Customer retention: A proactive maintenance approach, backed by Dynamics 365, guarantees customers feel valued. When they know potential problems are being preemptively tackled, loyalty is naturally fostered.

Percentage of billable hours: Leveraging Dynamics 365 means technicians have access to all necessary data at their fingertips, optimizing their time on core tasks and maximizing billable hours.

Completed vs. invoiced jobs: Dynamics 365 facilitates a seamless flow from service detection to invoicing, streamlining processes, and ensuring a steady revenue stream for your business.

Cost reduction: Dynamics 365 proactive detection minimizes the risk of major breakdowns and extensive repairs, thereby optimizing resources and leading to significant cost savings.

Employee retention: A transparent and connected system, like Dynamics 365, nurtures open communication. When employees have easy access to vital information, they feel valued and integral to the organization, leading to higher retention rates.

Resource allocation: With the rich data provided by IoT and processed through Dynamics 365, organizations can make well-informed decisions about technician dispatch. This ensures the right technician, with the right expertise, attends to jobs, making service delivery swift and effective.