Ukraine has a developed market of dealerships for the sale of cars of international brands, offering a full range of customer service with IDMS CRM solution

Challenges

The importer needs a single information space not only to store and update data for each customer, but also to generate analytical reports. The lack of a common system between the importer and dealers slows down the main business process – bringing the customer to buy a car and maintaining brand loyalty.

Solution

One system for personalized use:

  • Importer and dealer work unification

  • Tracking the customer’s path, preferences, priorities and analysis of his brand loyalty.

  • Understanding our position among competitors from the client’s point of view

  • Setting up planned activity (follow-ups)

  • Tracking traffic in the showroom

  • Maintaining the necessary document flow (creating contracts, orders, price proposals)

OntargIT_IDMS_CRM_Limitless_Cloud

Limitless  Cloud

Store, add, use all data in one Cloud solution

OntargIT_IDMS_CRM_Reporting_at_a_new_level

Reporting at a new level

Create and use analytics using the innovative capabilities of the Power Platform

OntargIT_IDMS_CRM_Clear_sales_process

Clear sales process

Structuring the sales process, measuring the effectiveness of its stages

Results

  • Manager’s work simplification (providing him with everything he needs in a single system, without dividing all aspects of work into different applications)

  • Designing the future (by analyzing the data received, understand what is happening now in the market and design future situations)

  • Improving the work quality with the client

Built on Microsoft Dynamics 365 for Sales, our IDMS CRM solution offers a comprehensive system for automotive industry, the functionality of which can be flexibly complemented by convenient and innovative Microsoft applications.

Published On: February 18th, 2022 / Categories: Automotive, CRM /

Upgrade your business strength with Dynamics 365

OntargIT is an official Microsoft partner for the implementation of Dynamics 365 technologies. With our experience in various industries, we will provide an individualized approach and effective solutions that will perfectly meet the needs of your company. Leave a request now, and our team of experts will help you take advantage of all the benefits of Dynamics 365.

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Upgrade your business strength with Dynamics 365

OntargIT is an official Microsoft partner for the implementation of Dynamics 365 technologies. With our experience in various industries, we will provide an individualized approach and effective solutions that will perfectly meet the needs of your company. Leave a request now, and our team of experts will help you take advantage of all the benefits of Dynamics 365.

By submitting my data, I agree to be contacted