Migrate to the new technology platform

Build full range customer service environment

Increase the level of customer satisfaction through personalization of proposition

Distribution and retail sales of vehicles and spare parts managed through CRM solution;

Automated tasks’ creation and their follow-up by dealers’ employee (Technical Diagnostic reminder, after sale calls);

Unified, structured according to the Spare Parts Management requirements dictionary, with secure access for dealers;

Serious attention was paid in ensuring opportunities for dealers.

They are able to place their orders for vehicles and spare parts on importer’s web-site, track inventory of models and spare parts on other dealer’s warehouses, place warranty claims, track status of all orders and requests, use analytics.

Single customer base provided secure access for dealers;

Centralized history of every customers’ requests and warranty services, through dealers included;

Ability to provide and control the same high level services working through the dealers;

Decrease time of analytical reports creation.