Thanks to the high-quality work done by OntargIT specialists, Toyota Motor Kazakhstan now can work in a CRM system that is not only reliably protected, but also allows you to store and process information in a single data platform.
The main advantage is the transparent and convenient management of the Customer Journey with potential and existing customers. Users can track the history of each client and offer additional offers or special discounts, finding a personalized approach to each client. By standardizing processes, the company guarantees high quality customer service throughout the dealer network at all stages of sales and after-sales service and supports the company’s customer retention strategy. Constantly updated information on customers allows to plan and conduct targeted marketing activities.