---
title: "OntargIT IDMS CRM solution"
canonical: https://ontargit.com/ontargit-idms-crm-solution/
date: 2022-02-18 19:03:37
description: "OntargIT IDMS CRM is a complete solution for a single information space between the importer and dealers of cars, equipment and spare parts"
keywords: "IDMS CRM solution"
categories: [Automotive, CRM]
---

Ukraine has a developed market of dealerships for the sale of cars of international brands, offering a full range of customer service with IDMS CRM solution

# Challenges

The importer needs a single information space not only to store and update data for each customer, but also to generate analytical reports. The lack of a common system between the importer and dealers slows down the main business process – bringing the customer to buy a car and maintaining brand loyalty.

# Solution

One system for personalized use:

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Importer and dealer work unification

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Tracking the customer’s path, preferences, priorities and analysis of his brand loyalty.

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Understanding our position among competitors from the client’s point of view

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Setting up planned activity (follow-ups)

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Tracking traffic in the showroom

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Maintaining the necessary document flow (creating contracts, orders, price proposals)

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# Limitless  Cloud

Store, add, use all data in one Cloud solution

# Reporting at a new level

Create and use analytics using the innovative capabilities of the Power Platform

# Clear sales process

Structuring the sales process, measuring the effectiveness of its stages

# Results

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Manager’s work simplification (providing him with everything he needs in a single system, without dividing all aspects of work into different applications)

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Designing the future (by analyzing the data received, understand what is happening now in the market and design future situations)

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Improving the work quality with the client

Built on Microsoft Dynamics 365 for Sales, our IDMS CRM solution offers a comprehensive system for automotive industry, the functionality of which can be flexibly complemented by convenient and innovative Microsoft applications.