--- title: "Dynamics 365 Contact Center" canonical: https://ontargit.com/microsoft-dynamics-365-en/dynamics-365-contact-center/ date: 2024-07-09 21:45:55 description: "Dynamics 365 Contact Center reimagines the service experience and maximizes efficiency across every engagement channel with AI." keywords: "Dynamics 365 Contact Center" --- # Dynamics 365 Contact Center Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs. [Free consultation](https://ontargit.com/en/contacts-en/) _ _ _ ### Enhance customer interaction with AI-powered solutions Connect with your customers through voice, SMS, web, mobile, email, and social media channels. Personalize every interaction using CRM data. Use advanced chatbots and virtual assistants, powered by generative AI, to improve customer engagement and reduce call volume. Implement a modern conversational IVR system that understands caller intent and complex instructions, powered by Nuance. ### Optimize customer support with smart routing and agent tools Improve your customer service with smart, unified routing that directs requests from any channel to the best agent. Increase agent productivity with suggested responses, conversation summaries, and a universal knowledge chat interface. Provide agents with a complete view of each customer, including sentiment analysis, interaction history, topics, and CRM case data. Equip supervisors with tools to monitor sessions, view performance metrics, and offer support as needed. - [](#fusion-scroll-section-element-5-1) - [](#fusion-scroll-section-element-5-2) ## Industries that we work with [](https://ontargit.com/en/industries-en/printing-packaging-erp-en/) [](https://ontargit.com/en/industries-en/retail-erp-en/) [](https://ontargit.com/en/industries-en/automotive-erp-en/) [](https://ontargit.com/en/industries-en/printing-packaging-erp-en/) [](https://ontargit.com/en/industries-en/retail-erp-en/) [](https://ontargit.com/en/industries-en/automotive-erp-en/) [](https://ontargit.com/en/industries-en/distribution-erp-en/) [](https://ontargit.com/en/industries-en/distribution-erp-en/) [](https://ontargit.com/industries-en/erp-for-professional-services/) [](https://ontargit.com/en/industries-en/pharmaceutical-erp-en/) [](https://ontargit.com/industries-en/erp-for-professional-services/) [](https://ontargit.com/en/industries-en/pharmaceutical-erp-en/) [](https://ontargit.com/en/industries-en/pharmaceutical-erp-en/) [](https://ontargit.com/en/industries-en/food-beverage-erp-en/) [](https://ontargit.com/en/industries-en/food-beverage-erp-en/) [](https://ontargit.com/en/industries-en/manufacturing-erp-en/) [](https://ontargit.com/en/industries-en/sea-logistic-erp-en/) [](https://ontargit.com/en/industries-en/manufacturing-erp-en/) [](https://ontargit.com/en/industries-en/sea-logistic-erp-en/) ### Use real-time dashboards and analytics Visualize key support metrics and spot emerging trends using real-time dashboards, historical reports, and Copilot analytics. Monitor agent skills, capacity, and allocation almost instantly. Integrate seamlessly with existing workforce management (WFM) solutions. Eliminate data silos and work from a unified source of truth for all contact center interactions using Microsoft Dataverse. Connect Copilot to your existing data and business applications to achieve new levels of automation and intelligence. - [](#fusion-scroll-section-element-6-1) ## Dynamics 365 Contact Center pricing #### Dynamics 365 Contact Center Transform customer engagement across digital and voice channels #### 110$ user/month [Contacts us](https://ontargit.com/en/contacts-en/) ###### Best value deal #### Dynamics 365 Customer Service Premium Integrated contact center and CRM service solution powered by AI #### 195$ user/month [Contacts us](https://ontargit.com/en/contacts-en/) #### Dynamics 365 Contact Center individual Fits if you have specific needs, requirements, or a particular set of personnel. #### Variable [Contacts us](https://ontargit.com/en/contacts-en/) #### Customer stories ### Speed and efficiency in action: discover our projects [View all](https://ontargit.com/en/case-studies-en/) ##### “Today, all our accounting is done in corporate system. It fully complies with the requirements of accounting and tax legislation and covers all business processes of the company.” Olena Klimenko, Director of Azelis ###### Product ## Microsoft Dynamics 365 ERP [Read the story_](https://ontargit.com/en/case-study/azelis-ontargit/) _ ##### “Today, all our accounting is done in corporate system. It fully complies with the requirements of accounting and tax legislation and covers all business processes of the company.” Olena Klimenko, Director of Azelis ###### Product ## Microsoft Dynamics 365 ERP [Read the story](https://ontargit.com/en/case-study/azelis-ontargit/) #### Resources ### What’s new [View all](https://ontargit.com/en/about-us-en/blog-en/) - [](https://ontargit.com/agricultural-machinery-erp-tracking/) Categories: [Automotive](https://ontargit.com/category/automotive_en/), [Blog](https://ontargit.com/category/blog/), [ERP](https://ontargit.com/category/erp_eng/) ###### Is your agricultural machinery ERP tracking machines or invoices? In 2023, the 2,400 largest agricultural holdings in Estonia produced 93% of the country’s agricultural [ Read moreRead more _](https://ontargit.com/agricultural-machinery-erp-tracking/) - [_](https://ontargit.com/how-to-set-up-vin-costing-in-dynamics-365-finance/) Categories: [Automotive](https://ontargit.com/category/automotive_en/), [Blog](https://ontargit.com/category/blog/), [ERP](https://ontargit.com/category/erp_eng/) ###### How to Set Up VIN Costing in Dynamics 365 Finance An importer’s margin report shows one figure per model. The finance team knows that figure [ Read moreRead more _](https://ontargit.com/how-to-set-up-vin-costing-in-dynamics-365-finance/) - [_](https://ontargit.com/how-to-design-an-advanced-manufacturing-erp/) Categories: [Blog](https://ontargit.com/category/blog/), [ERP](https://ontargit.com/category/erp_eng/), [Manufacturing](https://ontargit.com/category/manufacturing/) ###### How to design an advanced manufacturing ERP for mixed-mode plants A UK plant that machines components, blends coatings, and builds custom assemblies to order runs [ Read moreRead more _](https://ontargit.com/how-to-design-an-advanced-manufacturing-erp/) ## Ready to upgrade your business? We have experience in working with different systems to implement solutions that are compatible and accessible. To gain more information or schedule an online demo, please contact with us today. [Free consultation](https://ontargit.com/en/contacts-en/)