--- title: "Dynamics 365 Customer Service" canonical: https://ontargit.com/microsoft-dynamics-365-en/customer-service-en/ date: 2020-10-22 14:18:56 description: "A complete set of customer service tools, from scenarios and recommendations to service scope details. Proactive service with Microsoft Dynamics 365 for Customer Service data analytics." keywords: "Microsoft Dynamics 365 Customer Service" --- # Dynamics 365 Customer Service Empower agents to resolve issues quickly using generative AI and automation [Free consultation](https://ontargit.com/en/contacts-en/) _ ## Transform customer service ### Consistent, omnichannel engagement Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect. ### Customer self-service and peer-to-peer service Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it. - [](#fusion-scroll-section-element-5-1) - [](#fusion-scroll-section-element-5-2) ## Industries that we work with [](https://ontargit.com/en/industries-en/printing-packaging-erp-en/) [](https://ontargit.com/en/industries-en/retail-erp-en/) [](https://ontargit.com/en/industries-en/automotive-erp-en/) [](https://ontargit.com/en/industries-en/printing-packaging-erp-en/) [](https://ontargit.com/en/industries-en/retail-erp-en/) [](https://ontargit.com/en/industries-en/automotive-erp-en/) [](https://ontargit.com/en/industries-en/distribution-erp-en/) [](https://ontargit.com/en/industries-en/distribution-erp-en/) [](https://ontargit.com/industries-en/erp-for-professional-services/) [](https://ontargit.com/en/industries-en/pharmaceutical-erp-en/) [](https://ontargit.com/industries-en/erp-for-professional-services/) [](https://ontargit.com/en/industries-en/pharmaceutical-erp-en/) [](https://ontargit.com/en/industries-en/pharmaceutical-erp-en/) [](https://ontargit.com/en/industries-en/food-beverage-erp-en/) [](https://ontargit.com/en/industries-en/food-beverage-erp-en/) [](https://ontargit.com/en/industries-en/manufacturing-erp-en/) [](https://ontargit.com/en/industries-en/sea-logistic-erp-en/) [](https://ontargit.com/en/industries-en/manufacturing-erp-en/) [](https://ontargit.com/en/industries-en/sea-logistic-erp-en/) ### Single user interface Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information — from scripting or entitlements to recommendations — so agents can provide personalized service fast. ### Built-in digital intelligence Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities. - [](#fusion-scroll-section-element-6-1) - [](#fusion-scroll-section-element-6-2) ## Dynamics 365 Customer Service pricing #### Dynamics 365 Customer Service Professional Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management. #### 50$ user/month [Contacts us](https://ontargit.com/en/contacts-en/) ###### Best value deal #### Dynamics 365 Customer Service Enterprise Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations. #### 95$ user/month [Contacts us](https://ontargit.com/en/contacts-en/) #### Dynamics 365 Customer Service individual Fits if you have specific needs, requirements, or a particular set of personnel. #### Variable [Contacts us](https://ontargit.com/en/contacts-en/) #### Customer stories ### Speed and efficiency in action: discover our projects [View all](https://ontargit.com/en/case-studies-en/) ##### “The connected experience speeds up collaboration and data-driven actions. It saves time, eliminates manual data entry errors, and allows our dealerships to make repairs and serve customers faster.” ### Georgiy Asadchy, Chief General Manager of Finance and Administration at Toyota ###### Products ## Dynamics 365 Finance ## Dynamics 365 Sales ## Dynamics 365 Customer Service [Read the story_](https://ontargit.com/en/case-study/toyota-case-study-2/) _ ##### “The connected experience speeds up collaboration and data-driven actions. It saves time, eliminates manual data entry errors, and allows our dealerships to make repairs and serve customers faster..” ### Georgiy Asadchy, Chief General Manager of Finance and Administration at Toyota ###### Products ## Dynamics 365 Finance ## Dynamics 365 Sales ## Dynamics 365 Customer Service [Read the story](https://ontargit.com/en/case-study/toyota-case-study-2/) #### Resources ### What’s new [View all](https://ontargit.com/en/about-us-en/blog-en/) - [](https://ontargit.com/automotive-dealer-crm-losing-buyers/) Categories: [Automotive](https://ontargit.com/category/automotive_en/), [Blog](https://ontargit.com/category/blog/), [CRM](https://ontargit.com/category/crm_eng/), [Sales](https://ontargit.com/category/sales/) ###### Is your automotive dealer CRM losing buyers after the test drive? New-vehicle sales in the UAE reached about 157,000 units in the first half of 2025, up [ Read moreRead more _](https://ontargit.com/automotive-dealer-crm-losing-buyers/) - [_](https://ontargit.com/from-lead-to-invoice-in-dynamics-365/) Categories: [Blog](https://ontargit.com/category/blog/), [CRM](https://ontargit.com/category/crm_eng/), [ERP](https://ontargit.com/category/erp_eng/), [Sales](https://ontargit.com/category/sales/) ###### From Lead to Invoice in Dynamics 365: What’s Actually Standard and What Requires Custom Work? According to Salesforce’s sixth State of Sales report (2024), sales reps spend 70% of their [ Read moreRead more _](https://ontargit.com/from-lead-to-invoice-in-dynamics-365/) - [_](https://ontargit.com/bringing-more-intelligence-to-sales-teams-with-dynamics-365/) Categories: [Sales](https://ontargit.com/category/sales/), [CRM](https://ontargit.com/category/crm_eng/) ###### Bringing more intelligence to sales teams with Dynamics 365 Market was hit with massive changes especially in customers buying behavior – clients are becoming more used to digital [ Read moreRead more _](https://ontargit.com/bringing-more-intelligence-to-sales-teams-with-dynamics-365/) ## Ready to upgrade your business? We have experience in working with different systems to implement solutions that are compatible and accessible. To gain more information or schedule an online demo, please contact with us today. [Free consultation](https://ontargit.com/en/contacts-en/)