---
title: "Empowering the frontline workforce with Microsoft transformative tech suite"
canonical: https://ontargit.com/empowering-the-frontline-workforce-with-microsoft-transformative-tech-suite/
date: 2023-09-26 10:00:39
description: "Empowering the frontline workforce holds a significant place in our global economy as they are responsible for day-to-day operations."
keywords: "frontline workforce"
categories: [CRM, ERP, Microsoft Teams]
---

Frontline workers hold a significant place in our global economy as they are responsible for leading customer interactions and day-to-day operations. However, they often face challenges such as labor shortages and fragmented systems that hinder their ability to focus on more impactful work. The burden of manual routines, information gaps, and excessive gadget usage not only compromises operational efficiency but also affects the quality of customer service.

As a result, frontline workers face burnout, and companies struggle to retain them.

Thankfully, there’s hope. By embracing technology, organizations can pave the way for their frontline workforce to excel.

### Reaping Benefits through Technology

Companies that have channeled investments into technological solutions for their frontline workers have witnessed remarkable outcomes.

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As more companies unite their workforce on this singular platform, we’ve observed robust and steady growth in the monthly active users of Teams.

### Microsoft’s Commitment to Your Frontline

Microsoft offers a suite of tools tailor-made for the frontline, ensuring:

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**Intelligent Operations: **Innovative technology, such as AI, enables customer-facing employees to enhance the quality of service they provide and streamline their daily operations. One such example is the Microsoft 365 Copilot, which will soon be launched and will assist managers in keeping track of shifts and provide valuable insights derived from various data sources, making tasks like onboarding recruits much more efficient.

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**Effortless Communication: **64% of frontline workers have reported that they lack adequate resources to perform their duties efficiently. To bridge this gap, Microsoft Viva Connections ensures that every worker receives timely and relevant updates. Additionally, the Walkie-Talkie app in Teams provides an intuitive push-to-talk experience, turning regular devices into walkie-talkies and making communication effortless, even in large establishments.

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**Trusted Experiences:** When switching shifts, it’s essential to maintain device privacy. Microsoft Entra ID, in conjunction with Intune, offers a seamless sign-in process for various apps. This enables employees to quickly and securely prepare their devices for the next user, ensuring compliance and protection of data.

When companies invest in efficient technology for their frontline staff, there are two significant benefits. First, it improves the overall performance of the company. Second, it enhances the experience for the employees. Microsoft has created specialized solutions for the frontline to deliver these benefits. Microsoft understands that some industries require specific solutions, so they offer customized technologies for sectors such as retail, manufacturing, mobility, and healthcare. 

## Empower the frontline workforce with modern solutions

[Let’s connect](https://ontargit.com/en/ontargit-contacts/)