Altis-Lift is improving sales process and raising the quality of customer relations management through cloud product Microsoft CRM Online

Altis-Lift Company is lifting equipment provider in Ukrainian market (elevators, escalators, lifts, travelators from the world best manufacturers) that provides a full range of services such as selection, delivery, installation and maintenance of lifting equipment.

At this stage of its active development Altis-Lift management pursues a clear and comprehensive systematization of internal business processes, forming a new improved business model. According to the corporate strategy top management is developing new promotion channels of the company’s products in B2C market and leading improvement and expansion of the existing channel in B2B market.

New standards and business rules require new leverage control. Existing Customer Relationship Management (CRM) that Altis-Lift was using during the last few years has ceased to meet the requirements. Top management needed a tool that would help to achieve business goals and provide the solution of the sales process related problems.

Thus, it was decided to select a new CRM system with new features and tech capabilities and to begin the project of the transition to the new platform.

Vlad Bulanov, CEO of Altis-Lift: "The presence of the CRM solution of a new level will help staff of the company achieve the following objectives: manage customer base better, automate the sales process, improve manager’s efficiency through operational control over the department activities that in result will improve sales process and increase profits. And due to the fact that in the nearest future the company plans to open a service department that will be responsible for the installation, commissioning and subsequent operation of the equipment as well as its maintenance on the market in general, and scaling of service activities in regional centers of Ukraine is planned, the new CRM system will automate the process of customer service that will certainly raise the quality of the customer relations management and provide additional revenue from such services. "

Altis-Lift Сompany needed to define which product to use and choose consultant who could implement the project efficiently and considering tight deadlines.

Such solutions as Sugar CRM, Microsoft Dynamics CRM and Ukrainian developers’ products were considered during decision-making process.

Number of potential supplier companies was identified. In the result of meetings and commercial proposals provided, OntargIT that offered an interesting concept based on solutions Microsoft Dynamics CRM Online was selected as a partner for Altis-Lift.

Vlad Bulanov, CEO of Altis-Lift: "From the results of the CRM system, we expect to increase turnover by 30% in 2015, 50% raise of managers productivity, 70% reduction in the time to generate internal and external reports. There are a lot of tasks in the project however considering the fact that the implementation partner is a well established in the market company, we are confident that OntargIT will have time to implement our plan on time."

About OntargIT

OntargIT is provider of innovative enterprise business solutions to increase speed of doing business and improve management efficiency of its customers. OntargIT, GOLD Microsoft Partner, is focused on implementation and support of solutions based on Microsoft Dynamics AX, CRM and Office 365 for different industries such as Manufacturing, Retail, Distribution. We run projects and support our customers in Eastern Europe, Middle East and North America.

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